Because on Soulless we believe in slow fashion and conscious production, valuing high-quality materials and artisanal processes, everything is made costum.

All packages are usually sent once a week, respecting the time of production and costumization of you order as we make them with stock or sometimes we have on pre order, and from that day the delay can be:

Portugal - 1 to 3 working days

Europe - 3 to 7 working days

Rest of the world - 7 to 10 working days

Soulless is not responsible for any delays from post mail, please make sure you provide all the correct address info and email.

All the orders are gonna be sent with a tracking number and your order can be charged with import duties or taxes once it arrives on the destination
Soulless is not responsible for any charges.

All the orders are shiped via CTT PORTUGAL, and once it arrives to the country if you live out of Portugal its going to arrive in your country post.

After sending the article Soulless is not responsible for the loss of the order.

The costumer recognize that before the purchase.
Soulless is not respobsible for any loss of the items as we provide the tracking code and we only guarantee the tracking possibility with CTT PORTUGAL.
We are not aware of the functioning of other companies in other countries.